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Barista Skills Course (in partnership with Badger & Dodo)

Our Barista Skills course is designed for anyone working in hospitality who wants to deliver exceptional coffee with confidence, consistency, and professionalism. Delivered in partnership with Badger & Dodo—one of Ireland’s leading specialty coffee roasters—this hands-on programme provides practical training in both the technical and sensory elements of modern coffee making.

Participants will learn how to operate and maintain espresso machines, calibrate grinders, extract high-quality espresso shots, and create café-standard milk textures for drinks such as cappuccinos, lattes, and flat whites. The course also covers workflow, service efficiency, and customer experience, ensuring staff can deliver high-quality beverages even during busy service.

Whether you are new to coffee or want to refine your skills, this course provides a strong foundation in barista technique while introducing professional standards used across the specialty coffee industry.

What This Course Covers

• Understanding coffee origins, roasting, and flavour profiles
• Espresso fundamentals: dose, yield, timing, and extraction
• Grinder calibration and daily setup
• Milk steaming techniques for microfoam and latte art basics
• Machine cleaning, maintenance, and hygiene best practice
• Workflow management to support speed and quality
• Customer service and drink presentation standards

Who Should Attend

• Café, restaurant, hotel, and bar staff
• New team members looking to build barista skills
• Experienced staff seeking to upscale quality and consistency

Certification

Participants will receive a certificate of completion from The Food Safety Company, delivered in partnership with Badger & Dodo.

Who should attend?

Fire Warden training is intended for all managers, supervisors or employees with responsibility for fire safety within an organisation

Aims and objectives

• To give participants the skill and knowledge required to carry out their duties in a safe and effective manner.
• To enable staff with an enhanced fire safety role to meet the training requirements detailed in the current workplace fire safety legislation.
• Identify possible fire hazards in the workplace
• Enable employees to assist in the fire risk assessment process
• Understand how fires can occur and how fire and smoke can spread
• Identify the correct type of fire equipment for the class of fire
• Ensure fire equipment is inspected and maintained as frequently as necessary
• Be able to advise members of staff on measures that can be taken to reduce the risk of fire occurring
• Be able to advise members of staff on action to take in the event of an emergency

Course outline

• Course Introduction
• Legislation Module
• Theory of Fire and smoke behaviour
• Identify possible fire hazards in the workplace
• Fire Prevention
• Human behaviour and firefighting – Theory & Practical
• The Role and Responsibilities of a Fire Warden
• Fire Evacuation Procedures (Site Specific)
• Fire Safety in the home Practical Exercises Course Debrief

Additional information

Duration: 1 Day

Maximum number of delegates: 10 persons

Assessment

MCQ Test

Who should attend?

Basic Fire Safety should be completed by all staff in a business. It is also suitable for anyone who wants to learn the basics of fire prevention and protection in the workplace or at home. You will gain an understanding of the causes and effects of fire, the fire triangle, and the types of fire extinguishers and how to use them safely.

Aims and objectives

The aim of this Basic Fire Safety course is to provide you with the knowledge and skills to prevent and respond to fire emergencies.

The objectives are:

• Identify the common causes of fire and how to avoid them
• Recognize the signs of fire and how to raise the alarm
• Follow the evacuation procedures and escape routes
• Select and operate the appropriate fire extinguisher for different classes of fire
• Demonstrate basic fire-fighting techniques and precautions

Course outline

• Course Introduction
• Legislation Module
• Fire Theory and Prevention
• Fire detection and alarm systems
• Fire extinguishers and fire-fighting

Additional information

Duration: 3 hours

Maximum number of delegates: 1 persons

Assessment

MCQ Test

Emergency First Aid is intended for those who wish to gain an understanding of first aid required in an emergency situation.

Aims and objectives

On completion of the 1 day Emergency First Aid course, participants will be able to demonstrate practical first aid skills required in both routine and emergency situations

Expected Outcomes

Emergency First Aid will provide attendees with the requisite skills to demonstrate practical first aid required in both routine and emergency situations

Course outline

• Introduction – Chain of survival / Scene safety / Responsibilities of a first-aider
• Unconsciousness – Examination of unconscious casualty / Recovery position
• Resuscitation – Practical demonstration and class practice
• Asphyxia / Heart attack – Approach and treatment
• Bleeding and wounds – Control of bleeding and wounds including amputation, wounds with a foreign body, internal bleeding
• Assessment of fractures and appropriate treatment
• Injuries – Examination of the eye / Treatment of foreign bodies / Chemical splashes in the eye
• Burns and scalds / Poisoning / Causes and treatments
• Epilepsy / Asthma / Crush injuries – Approach and treatment

Appraisal of delegates’ knowledge and performance will be made through graded multiple-choice questionnaire.

Additional information

Duration: 1 days

Maximum number of delegates: 12 persons

Who should attend?

This course is designed for managers and staff who work in the hospitality sector and want to learn how to implement sustainability practices in their operations and reduce their .

Aims and objectives

The aim of this course is to provide participants with the knowledge and skills to adopt sustainability principles and practices in their hospitality sector.

By the end of this sustainability course, participants will be able to:

• Understand the benefits and challenges of sustainability in the hospitality sector
• Identify the key areas of sustainability in the hospitality sector, such as energy, water, waste, food, procurement, etc.
• Assess the current sustainability performance of their hospitality business and identify areas for improvement
• Apply practical tools and techniques to implement sustainability actions and monitor their outcomes
• Communicate and engage with stakeholders on sustainability issues and initiatives

Course outline

– Introduction to sustainability in the hospitality sector

– Sustainability assessment and action planning

– Sustainability implementation and monitoring

– Sustainability communication and engagement

Additional information

Duration: 2 hours

Maximum number of delegates: 15 persons

Who should attend?

Chemical Awareness is designed for anyone who works with or handles hazardous chemicals in their workplace. This includes laboratory staff, maintenance workers, cleaners, health and safety officers, and managers.

Aims and objectives

The aim of this Chemical Awareness course is to provide participants with the knowledge and skills to identify, store, use, and dispose of hazardous chemicals safely and in compliance with relevant regulations. The objectives of this course are to:

• Explain the basic concepts of chemical hazards and risk assessment
• Identify the sources and types of hazardous chemicals in the workplace
• Recognize the symbols and labels used to indicate chemical hazards
• Follow the safety data sheets (SDS) and other information sources for safe handling of chemicals
• Apply the appropriate personal protective equipment (PPE) and emergency procedures for chemical exposure
• Demonstrate safe storage, transport, and disposal of hazardous chemicals

Course outline

• Introduction to chemical awareness, hazards and risk assessment
• Identification and classification of hazardous chemicals
• Safe handling and use of hazardous chemicals
• Safe storage, transport, and disposal of hazardous chemicals

Additional information

Duration: 3 hours

Maximum number of delegates: 15 persons

Who should attend?

Customer Care is intended for all staff who interact with customers.

Aims and objectives

The aim of this customer care training course is to equip participants with the skills and knowledge to deliver excellent service to customers in the hospitality and food sector.

The objectives of the course are:

• To understand the importance of customer care and its impact on business success
• To identify the needs and expectations of different types of customers and how to meet them
• To communicate effectively and professionally with customers using verbal and non-verbal skills
• To handle customer complaints and feedback in a positive and constructive way
• To develop a personal action plan for improving customer care performance

Certification: FSC

Course outline

• Introduction: The role and benefits of customer care in the hospitality and food sector
• Customer needs and expectations: How to identify and anticipate customer needs, how to create a positive first impression, how to use customer feedback to improve service quality
• Communication skills: How to use active listening, questioning, paraphrasing, and summarizing techniques, how to use appropriate language, tone, and body language, how to adapt communication style to different situations and customers
• Customer complaints and feedback: How to deal with difficult customers, how to handle complaints effectively, how to use feedback as an opportunity for improvement, how to follow up and ensure customer satisfaction
• Action plan: How to set SMART goals for customer care improvement, how to monitor and evaluate progress, how to seek support and feedback from others

 Assessment

MCQ Assessment

 Additional information

Duration: 3 hours

Maximum number of delegates: 20 persons

Who should attend Manual Handling?

Manual Handling should be completed by all personnel who are involved in the movement of loads

Aims and objectives

On completion of this Manual Handling course, participants will be able to:

 Perform specific Manual Handling tasks competently to a recognised standard.

• Complete essential risk assessment prior to completing manual handling tasks.
• Identify Ergonomic factors associated with their work activities.
• Complete a series of exercises designed to improve strength, endurance and flexibility, the key components of physical fitness.

Expected Outcomes

This three-hour course is intended for all personnel who are involved in the movement of loads. Topics covered include; anatomy of the spine and practical manual handling techniques Instruct others on the theory and techniques of safe manual handling.

Certification: FSC

 Course outline

• Legislation (Common Law, 2005 SHWW Act, 2007 General Applications Regs)
• Anatomy of the spine and mechanism of injury
• Fitness and flexibility requirements for safe Manual Handling
• Specific Manual Handling hazards relevant to the workplace
• Risk Assessment for Manual Handling Tasks
• Individual Risk Factors
• Practical Manual Handling Techniques
• Procedures for dealing with unfamiliar loads
• Ergonomics: Practical application to workplace environment

 Assessment

Practical assessment

Additional information

Duration: 3 hours

Maximum number of delegates: 10 persons

Who should attend?

Health and Safety is intended for all staff in a food business. It is the employer’s responsibility to ensure staff are trained to work safely in the workplace.

 Aims and objectives

The aim of the Health and Safety course is to equip employees and management with the knowledge and skills necessary to create and maintain a safe and secure working environment. By focusing on understanding potential hazards, fostering a robust safety culture, and recognizing the connection between workplace safety and customer satisfaction, this training aims to ensure the well-being of employees, customers, and the overall success of the food business.

Course outline

• Introduction to Health & Safety
• Roles and Responsibilities of Employers, Employees, Health & Safety Team
• Hazards in the Workplace
• Risk Assessments
• Safety Culture
• Work Safety and Impacts on Customer Satisfaction
• Safe Working Environments and Impact of Customer Safety
• Costs of Poor Safety Culture and Impact on Customer Experience

Additional information

Duration: Half Day

Maximum number of delegates: 15 persons per course

Assessment: MCQ at the end of the course

Who should attend?

This course is intended for anyone working in a food business. It is suitable for new staff, part-time, and staff who do not handle food directly. It is also suitable as a refresher training course for Level 2 Food Safety Training.

The course can be tailored to meet the needs of any company, whether it is a high or low risk industry.

Course Description

This course covers the basic skills laid out by the Food Safety Authority of Ireland (FSAI). It is suitable for all food handlers who have completed training in the past. There are no minimum entry requirements. The course must be completed every 2 years. Certified by The Food Safety Company.

Course outline

• Food Safety
• Microbiological Hazards
• Food Contamination
• HACCP from Food Delivery to Storage
• HACCP from Food Preparation to Cooking and Service
• Personal Hygiene
• Pest Control
• Cleaning
• Allergens

Additional information

Duration: 2.5 hours

Maximum number of delegates: 15 persons

Assessment

MCQ Test

This one day long course, certified by the Food Safety Company, is mapped to Level 2 on the FSAI Training Framework and must be completed by all food handlers every 5 years.

The aim of this course is to provide food workers with adequate training in the basic principles of food safety and covers the necessary skills required to practice HACCP effectively in the workplace.

WHO IS THIS COURSE DESIGNED FOR

• Is a legal requirement for all chefs and kitchen staff

• This course is suitable for anyone working with food

• Anyone wishing to improve their employment prospects in the food industry

COURSE CONTENT

• Food Safety
• Microbiological Hazards
• Food Contamination
• HACCP from Delivery to Storage
• HACCP from Food Preparation to Service
• Personal Hygiene
• Pest Control
• Cleaning and Disinfection
• Food Safety Law and Enforcement
• Allergens

ENTRY REQUIREMENTS

• There are no minimum entry requirements for this course, as it is a combined Level 1 and Level 2 course.

DURATION

• 1 day – 9 am until 5 pm
• Certification by the Food Safety Professionals Association

This one day long course, certified by the Food Safety Company, is mapped to Level 2 on the FSAI Training Framework and must be completed by all food handlers every 5 years.

The aim of this course is to provide food workers with adequate training in the basic principles of food safety and covers the necessary skills required to practice HACCP effectively in the workplace.

WHO IS THIS COURSE DESIGNED FOR

• Is a legal requirement for all chefs and kitchen staff

• This course is suitable for anyone working with food

• Anyone wishing to improve their employment prospects in the food industry

COURSE CONTENT

• Food Safety
• Microbiological Hazards
• Food Contamination
• HACCP from Delivery to Storage
• HACCP from Food Preparation to Service
• Personal Hygiene
• Pest Control
• Cleaning and Disinfection
• Food Safety Law and Enforcement
• Allergens

ENTRY REQUIREMENTS

• There are no minimum entry requirements for this course, as it is a combined Level 1 and Level 2 course.

DURATION

• Half day – 9 am until 1 pm
• Certification by the Food Safety Company

Level 1 Basic Food Safety Training

This is a basic food safety course that must be completed by anybody working with food, at least every 2 years. This particular course is perfect as induction training for front of house and service staff, or as Refresher Training for those who have previously completed training Level 2 Training.

Over 2 hours, our licensed trainers cover Personal Hygiene, Temperature Control, Record Keeping, Waste Management, Legal responsibilities, preventing food poisoning and Food Traceability.

This course is based on the Food Safety Authority Guidelines. Certificates are issued on completion of the course, which are then retained on file for inspection by your EHO.

This course can be delivered in-house at a time/location that is convenient for the business. Class sizes are limited to 15 persons.

Alternatively, the course can be completed online Here >

If you’re looking for specialist training for your staff and can’t find course exactly meet your needs, The Food Safety ‘In-House’ Training team can assist you.

Based on your requirements, we can develop a custom-made training programme and deliver it specifically for your employees at your chosen location – giving them the exact skills and knowledge they need.

In-House Training